Career At True

​We are looking for enthusiastic fitness instructor to join us and implement training programs for our members. The fitness instructor is responsible for accurately assessing clients at the start of their journey, compiling reports, and developing their fitness levels. They should be able to assist clients in reaching their goals, and have a passion and drive for health, wellness, and fitness

To be successful as a fitness instructor, you should stay up to date with the latest trends in the fitness industry and provide solutions to your client's fitness needs.

• Maintain a professional image and conduct befitting of fitness professional.
• Provide professional exercise recommendations to members.
• Proficient in the use and demonstration of gym equipments.
• Demonstrate exercises to members.
• Provide feedback to members on exercise techniques and fitness routines.
• Design and administer appropriate programs tailored to the members’ needs and goals.
• Achieve monthly fitness sales and service KPIs/targets.
• Ad-hoc duties as required.

• Passionate about improving/enriching the life of others through fitness.
• Good sense of customer service, patience, responsibility and integrity.
• Self-motivated and driven to achieve sales KPIs and service.
• Able to commit to shift hours (Including weekends and public holidays)
• Candidates with recognized Personal Training qualification (ACE, FITSAF, FIC, BEC etc.) preferred but not a must.

We are looking for a Member Relations Executive to help us execute the operation processes. Your responsibilities include providing full support to the operations-in-charge, discovering and maintaining customer satisfaction, as well as pursuing new sales prospects.

If you have excellent communication skills and able to provide customer excellence, we’d like to meet you. Ultimately, you’ll help us meet and surpass business expectations and contribute to our company’s rapid growth through customer excellence.

Primary Responsibilities

• Support the smooth running of the day-to-day operations of the gym
• Greet and check in members and verify memberships
• Ensure cleanliness and maintenance of all gym equipment
• Attend to customer inquiries through various channels such as phone, email, person
• Any other ad-hoc task / duties that may be assigned by club management from time to time

Secondary Responsibilities

• Provide exceptional customer service experience to all times
• Actively seek out new sales opportunities through cold calling, networking and social media
• Set up appointments with potential members and recommend a suitable service
• Conduct club tours and recommend a suitable membership
• Maintain professional relationships with existing members
• Provide information on classes and availability
• Process membership administration and cancellation of membership

• Keen on pursuing a career in a fast paced and intense sales environment
• Demonstrated ability to communicate, present and influence credibly
• Possess a good sense of customer service, responsibility and integrity
• Basic computer literacy/knowledge in Microsoft office
• Able to commit to a 5.5 day work week